Primo Management Group

If you’re struggling to get out of a timeshare contract and Primo Management Group (PMG) is one of the companies you’re considering, it’s worth taking a few minutes to read this article. Canceling a timeshare is a complex decision; not all exit companies operate similarly. Some companies are helpful, some are expensive, and some come with risks that most owners don’t find. 

Luckily, this article will help you understand Primo Management Group’s offerings, how it works, what real customers say, and everything you should know before signing anything.

Primo Management Group (PMG) – Overview

Primo Management Group (PMG) is a timeshare exit company that helps owners cancel contracts. The company has been delivering services since 2016 in Orlando, Florida. It offers services to those trying to get out of their timeshare obligations, whether they have paid off their timeshare or still have a mortgage. The company has a vast team of experts, including legal professionals, consultants, and negotiators, who help create customized client exit plans.

Is Primo Management Group Company Legitimate?

Primo Management Group seems legitimate, as it has been actively working for over nine years. This longevity in the business usually indicates a real, established business rather than a scam. However, it’s worth noticing that the company is not Better Business Bureau (BBB) accredited, and its C rating from BBB, along with multiple complaints, raises some concerns. It might be a real, legally operating exit firm, but this information suggests potential trustworthiness or customer service issues. Therefore, it’s recommended to look for other companies with better ratings, having BBB accreditation, and following an escrow payment model.

How Timeshare Cancellation Helps?

Before committing to the PMG, knowing your options and who’s working in your best interest is essential. At Timeshare Cancellation, we have a team of experts who know the ins and outs of the timeshare exit industry. We regularly track timeshare exit companies, review their practices, and know which ones are delivering and which aren’t. We connect owners with a network of carefully vetted professionals specializing in legally and permanently ending timeshare contracts and offering escrow payment options. 

Pros and Cons of Primo Management Group (PMG)

Below are some pros and cons you need to know before hiring PMG to cancel your timeshare.

What Service Does Primo Management Group Offer?

Primo Management Group offers various services. Here’s a breakdown of the key services they promote: 

Timeshare Cancellation Services:

PMG is a full-service timeshare exit company. It aims to help individuals cancel their timeshare contracts regardless of whether they still have mortgages or have fully paid them off. 

Comprehensive and Customized Solution:

The PMG offers solutions based on each client’s needs. They understand every timeshare situation, create a strategy, and find the best route forward for relief.

Consulting Service:

In some cases, PMG offers consulting services to help protect clients’ financial well-being during the timeshare exit process. The consultants advise clients on which path to choose and how to handle ongoing payments, legal obligations, or other related issues. 

Negotiation Support:

The company has a team of negotiators who directly communicate the matter to your timeshare resort on your behalf.

Primo Management Group’s Pricing and Fees:

Primo Management Group does not publicly list its fees and pricing. As it provides customized exit services, its prices and payments are based on each unique contract. However, many people have paid between $2000 and $3000 for its services, and in some cases, even more.

PMG does advertise a “no-money-down” option, especially for those facing financial issues. But even with this option, the overall cost is high. So, always ask for complete charges before shaking hands. Request a written agreement that mentions the total fees, payment schedule, payment terms, and refund policies.

Reviews for Primo Management Groups (PMG):

Whether it’s PMG or any other exit firm, it’s crucial to research to minimize the timeshare exit scams and check the company’s reputation and reliability. This overview analyses the company’s reviews, complaints, money-back guarantee, and accreditation status. We’ve gathered all the information based on available data from their official website, BBB profile, and other review sites. This will help you identify the company’s strengths and weaknesses and determine whether they align with your needs and expectations.

On the BBB, the PMG received a rating of 4.27/5. Most clients praised the company’s consistent communication, professionalism, and successful timeshare exits. However, some negative reviews raise concerns about unmet guarantees, frustration, long timelines, and refund delays. 

On Google Reviews, the firm has received a 4.8/5 rating, showing many satisfied customers. One of their clients, Marilyn, mentioned she and her husband were misled by the timeshare company and stopped paying, which affected their credit score. At that point, they decided to work with PMG and successfully exited their timeshare.

Primo Management Group Lawsuits and Complaints

In June 2021, Diamond Resorts filed a lawsuit against Primo Management Group in the US District Court for the Middle District of Florida. The resort accused PMG of using deceptive tactics to convince its timeshare owners to stop making payments. The lawsuit sought financial damages and an injunction to stop PMG’s practices. 

Most complaints at BBB are due to poor communication, lack of timely contract termination options, billing issues, and unmet expectations regarding cancellation procedures.

Transparency and Credibility of PMG:

There are mixed signals when it comes to PMG’s transparency and Credibility.

• It is not accredited by the Better Business Bureau (BBB) and has received a low rating and multiple client complaints.
• PMG doesn’t publish statistics on how many clients they’ve helped.

PMG may have helped some clients successfully exit their contracts, but based on online reviews and a lack of accreditation, their Credibility is questionable.

Look for a Few Things Before Signing Up with a PMG

Before committing to PMG, exercise caution. Avoid working with PMG if they demand high upfront fees without providing an explicit, written agreement for their services. Ask them for escrow protection to ensure your interests are protected.

Our team at Timeshare Cancellation knows everything about exit companies, and we can advise you on whether PMG is the best exit company for your situation.

PMG’s Success Rate and Timeline

The estimated success rate is 75% to 80% because many clients have achieved successful timeshare exits. This high success rate is primarily supported by the number of 4 and 5-star reviews, where customers expressed satisfaction with the result. The average timeline ranges from several months to over 3 years. However, the remaining 20-25% of experiences reflect delays in contract fulfillment or refund processing and dissatisfaction with communication rather than the company’s failure to deliver results. 

Final Verdict: 

Primo Management Group provides options for timeshare exit services, boasting a team of legal professionals, consultants, and negotiators. However, their lack of BBB accreditation, high fees, and slow refund process make them questionable.

Before signing up with PMG, it’s smart to get honest advice from Timeshare Cancellation. Our team will determine your situation and recommend exit firms using escrow payment options. 

FAQs

Q1: How does PMG help exit my timeshare contract?

Primo Management Group helps clients develop customized exit plans. They review their contracts, create plans, and negotiate with their resorts on their behalf.

Q2: How long does PMG usually take?

The timeline for canceling a timeshare with PMG varies depending on your contract, the resort involved, and PMG’s negotiation and follow-up process.

Q3: How much does Primo Management Group charge for timeshare cancellation?

PMG fees can range from $2000 to more, depending on the complexity of your case. While they offer a no-money-down option, they still report paying a high amount.

Q4: Does Primo Management Group offer escrow services? 

No, PMG does not offer escrow services. Instead, they require clients to pay upfront for their timeshare exit services. This means you have to pay before the services are completed.