If you’re considering contacting the Timeshare Exit Team to help you find a reliable exit company to cancel your timeshare, this article is the best place to start. While the firm offers recommendations for various exit firms, you need to understand precisely what they do, what companies they are promoting, and whether their suggestions are truly best for you.
Before scheduling a consultation, read this review article to make a more informed decision.
An Overview of the Timeshare Exit Team
Timeshare Exit Team is a review-based firm founded in 2012 by Brandon Reed and Trevor Hein. It began as a small operation in Kirkland, Washington, and gradually expanded into a broad network across the U.S. and Canada. The firm aims to help individuals find trustworthy companies to exit their contracts.
The firm does not offer direct legal exit services; however, it provides in-depth reviews and comparisons of various timeshare exit firms to help them make better decisions. Their main goal is to recommend firms that use an escrow payment model. The website encourages owners to start with an initial free consultation and learn about scams.
Is Timeshare Exit Team Legitimate?
When discussing legitimacy, the Timeshare Exit Team presents a complex picture. The firm is registered and has been in business since 2012. However, the firm is not accredited by the Better Business Bureau (BBB) and holds a D- rating. This low rating is due to the company’s failure to respond to or resolve customers’ complaints. Its poor track record, aggressive and damaging advice, and a high number of unresolved complaints make it a risky choice.
Moreover, the General’s office, led by Bob Ferguson, sued the firm for deceptive practices. As a result of this legal class action, Timeshare Exit Team disclosed its operations by December 31, 2021. As of now, the firm is no longer active and is not providing services.
That’s why it’s best to consult Timeshare Cancellation Companies for recommendations of reliable and escrow-based exit firms.
Pros and Cons of Timeshare Exit Team
Here are a few pros and cons of the Timeshare Exit Team.
| Pros | Cons |
| Free Consultation: Timeshare Exit Team offers timeshare owners a free consultation service. It allows owners to discuss their unique situations and gain a clearer understanding of how the exit process works, what legitimate exit options might be available, whether they are eligible for an exit, and receive recommendations for exit firms based on their specific situation. | Not BBB Accredited: The Timeshare Exit Team is not accredited by the BBB. Moreover, it holds a D- D-rating, which raises serious concerns about its trustworthiness. BBB accreditation signals a firm’s active responsiveness, ethics, and complaint resolution pattern. Their lack of accreditation indicates they don’t meet the industry’s set standards. |
| Provide Reviews of Exit Firms: The website provides detailed reviews of exit firms. They have an extensive collection of reviews and customer feedback from those who have used various timeshare exit companies. Having access to or knowledge of real user experiences helps timeshare owners avoid scams and choose an exit firm that delivers results. | High Volume of Complaints: The BBB has received several complaints. Moreover, many complaints are unresolved. It shows that they either lack the capacity or the willingness to address customer concerns. |
| Escrow-Based Firm Recommendations: The Timeshare Exit Team strongly suggests working with timeshare exit firms that do not charge upfront; instead, use escrow payments. Escrow is a third-party service that holds the customer’s payment and releases it only when the services are successfully delivered. Such an escrow-based firm minimizes the risk of scams or losing money. | Lack of Guarantee: The primary concern with Timeshare Exit Team is the lack of a money-back guarantee. If their suggested exit firm doesn’t meet your needs, you’ll lose the money you paid for getting the recommendation. While they guide exit firms, they do not take responsibility if that firm turns out to be a poor fit. |
Services offered by Timeshare Exit Team
Timeshare Exit Team primarily aimed to offer two primary services, which are
Helping Owners Find an Exit Firm: The core service of Timeshare Exit Team is to connect individuals with exit companies that specialize in legally canceling timeshare contracts. Choosing an exit firm on one’s own can be a difficult task; however, the firm makes this process easier by providing owners with detailed reviews and comparisons of exit firms. This helps them pick a company that aligns with their needs.
Recommending Escrow-Baked Exit Firms: Another major service is connecting owners with exit companies that utilize escrow payment options. Escrow ensures that customers’ funds are secure with a third party and can only be released once the timeshare cancellation is completed. By promoting this, they protect owners from the risk of exit company scams or upfront losses.
Timeshare Exit Team Pricing and Fees
The Timeshare Exit Team does not mention its pricing structure publicly. However, their pricing and fees vary widely depending on the complexity of the client’s situation. According to various customer reviews on the Better Business Bureau (BBB), most clients paid between $3,000 and $8,000.
Alert! The firm neither provides an escrow nor a refund guarantee.
Timeshare Exit Team Reviews
Here is a summary of customer feedback and information gathered from the BBB profile and other online sources.
| Company Name | Timeshare Exit Team |
| Headquarter | Kirkland, WA |
| Years in Business | 13 |
| BBB Accredited | Not Accredited |
| BBB Rating | D- |
| BBB Complaints | 22 |
| Complaints Closed | 3 |
| Pricing Info | Not Available |
| Pricing Model | Not Disclosed |
| Money-Back Guarantee | No |
On BBB, the firm has received a D- rating and a 1/5 rating from customers. According to the customers, the firm left many clients disappointed. Various customers reported paying thousands of dollars upfront and getting nothing in return. Many reported unmet promises, broken communication, and unresponsiveness.
On Trustpilot, it has earned a rating of 1.8/5. Many reviewers mention paying significant amounts of money with little to no progress or communication from the company. Some even claim the company stopped responding to their emails. One reviewer mentions that the company may go out of business. These reviews raise red flags about the company’s reliability and effectiveness.
Timeshare Exit Team Class Action Lawsuit Update and Complaints
The Timeshare Exit Team faced a major lawsuit from the Washington State Attorney General in 2020 for engaging in deceptive business practices. The company was accused of falsely promoting a 100% money-back guarantee while failing to honor refunds for many clients who paid thousands upfront for timeshare exit services. The lawsuit revealed that some customers waited years without results or reimbursements. In September 2021, the company agreed to pay $2.61 million in restitution and was ordered to stop enrolling new clients, eventually leading to its closure in December 2021.
There are also a few complaints listed on BBB, and they are mostly related to a Lack of communication, failure to deliver promises, refund issues, and negative impact on their credit scores.
Conclusion:
While the Timeshare Exit Team has helped many owners find reliable exit firms, the numerous unresolved complaints, lack of accreditation, low BBB and customer rating, and serious legal issues raise concerns about their credibility. If you’re looking for honest advice and timeshare exit paths, reach out to Timeshare Cancellation. Our team of experts will review your contract details, guide you to possible exit paths, and connect you with escrow-based exit firms so your fund remains safe until successful cancellation.
FAQs
Q1: Is Timeshare Exit Team BBB accredited?
No, the Timeshare Exit Team is not accredited by the Better Business Bureau (BBB). Moreover, it holds a D-rating, which indicates that it does not meet industry-set standards.
Q2: How much does a timeshare exit team charge?
The Timeshare Exit Team does not publicly mention fees for its services. Consult with them first and request complete pricing details.
Q3: Is the Timeshare Exit Team still operating in 2025?
Following a lawsuit filed by the Washington State Attorney General in 2020, the Timeshare Exit Team ceased operations and is no longer active.
