If you’re stuck in a timeshare contract and considering Vacation Ownership Consultants to help you exit, you’re taking a significant step. VOC has helped many people walk away from contracts, but before making a decision, it’s essential to understand who they are, how they operate, and what you can expect from them.
In this article, we provide a clear overview of the company’s background, process, and customer experiences. Take a few minutes to read and make an informed decision.
Vacation Ownership Consultants (VOC)
Vacation Ownership Consultants is a timeshare cancellation company founded in the mid-2000s by a team of professionals with experience in the vacation rental industry. During their time, they noticed many individuals were unhappy with their timeshare purchases and wanted a better solution. That motivated them to establish Vacation Ownership Consultants with the aim of helping people cancel their contracts in an honest manner.
The VOC is made up of friendly consultants who guide owners step by step through the cancellation process. They offer free contact review and find the best way to get out of a timeshare.
Is Vacation Ownership Consultants legit?
Vacation Ownership Consultants is a legitimate firm with a long-standing presence in the exit industry. They’ve been operating since around 2014 and are accredited by the Better Business Bureau (BBB) with an A+ rating.
Moreover, their step-by-step process, free consultation, and attorney-based service add transparency that many individuals appreciate.
However, one major point to consider is that VOC does not mention the use of escrow on their official website. While many third-party review articles claim to use escrow, this information is not confirmed directly by their own site. This discrepancy is worth noting, especially for those who prefer escrow protection.
At Timeshare Cancellation, we believe verified information is essential when trusting someone. That’s why connect timeshare owners with firms that clearly use third-party escrow. Or let us contact VOC on your behalf to confirm if escrow is truly in place and what protections you’ll get in writing so you can avoid potential scams.
Pros and Cons of Hiring a Vacation Ownership Consultants
Here are some pros and cons of VOC to help you make the best decision.
| Pros | Cons |
| BBB Accreditation: Vacation Ownership Consultants is BBB-accredited and holds an A+ rating. This indicates that the company is strongly committed to adhering to business ethical practices and actively resolving customer complaints. | No Clarity of Escrow: Although various third-party review sites mention that the company uses escrow, this critical detail is not clearly mentioned on VOC’s own website. In an exit industry where escrow is the main protection, this lack of information raises concern and requires clarification from the company. |
| Attorney-Based Process: Vacation Ownership Consultants emphasizes an attorney-based approach to canceling timeshare contracts, annual fees, and mortgages. While the company itself is not a law firm, its process involves drafting demand and cancellation letters by or in conjunction with a licensed attorney. | Not a Law Firm: Vacation Ownership Consultants works with licensed attorneys for document and letter preparation, but they are not a law firm, which means they don’t represent clients in court. If your situation is legally complicated, you may need to hire outside legal professionals. |
| Free Consultation: Like many reliable companies, it offers a free initial consultation. This helps clients to know all available options before making a commitment. This clarity builds customer trust and ensures you don’t rush into their services until you have a complete understanding. | Limited Transparency: VOC shares numerous positive testimonials, but they don’t provide verified numbers on the number of cases they’ve handled, their success rate, or the average time it takes to cancel. While they claim that clients can obtain a quotation through consultation, this lack of transparency makes it difficult to compare costs with those of others. |
What Service Does Vacation Ownership Consultants Offer?
Below are the services offered by VOC
Timeshare Cancellation: The core service VOC offers is the legal cancellation of the timeshare contract. Whether it’s a deeded or a points-based, the company uses a structured, attorney-based process to communicate with the resort and work towards a permanent termination of the agreement.
Mortgage and Financial Obligation Release: Owners who owe a mortgage on their timeshare can receive specialized support in negotiating a release from financial obligations, including the outstanding loan balances. This service is best for owners who feel trapped by both loan and maintenance fees.
Maintenance Fee and Assessment Elimination: VOC helps owners obtain relief from the burden of annual maintenance fees and special assessments, even if they haven’t used the timeshare in years. VOC helps clients permanently escape these recurring charges by ending the legal ownership tied to these financial obligations.
Attorney-Based Service: Although the company is not a law firm, its services include working with licensed attorneys who handle formal communication with resorts. These experts draft cancellation letters, represent the customer’s interests, and guide the negotiation process. This involvement of attorneys increases the chances of a successful exit, especially in cases of disputed contracts.
Vacation Ownership Consultants Pricing and Fees
The exact pricing details are not listed on their official website, but it does follow a flat-fee pricing model for entire timeshare cancellations.
While third-party sources and client reviews suggest that most timeshare owners pay between $3,000 and $6,000 per contract, this price can vary depending on the number of timeshare contracts, your resort, ownership type, and case complexity.
To protect yourself, it’s essential to request a detailed written quote from the company, along with the escrow terms.
Important: Various third-party review articles claim they offer escrow, but the company does not officially mention the use of escrow or money-back guarantee. So, contact the firm directly for accurate information.
Vacation Ownership Consultants Reviews
Here is a summary of information gathered from the company’s official website, the BBB website, and various trustworthy online sources.
| Company Name | Vacation Ownership Consultants |
| Headquarter | Marshall Way, Scottsdale, AZ |
| Years in Business | 11 |
| BBB Accredited | Yes |
| BBB Rating | A+ |
| BBB Complaints | 0 |
| Pricing Info | Not Available |
| Pricing Model | Flat-Fee Pricing Model |
| Money-Back Guarantee | No |
The company maintains an A+ rating with the BBB and has received 4.9 customer ratings. It’s worth noting that no customer complaints are listed on the BBB profile.
According to the BBB reviews, Many clients consistently praise the firm’s professionalism, genuine support, and clear communication throughout the process. Many highlight how they guided them, responded quickly to calls and emails, and delivered promised results.
However, the company’s Trustpilot profile has an impressive 4.9 customer rating. Most customers describe VOC as professional, honest, and highly responsive. Clients also praised team members like Michele and Wendy for their kindness, consistent communication, step-by-step guidance, clear explanations, and regular updates throughout the timeshare cancellation process.
Vacation Ownership Consultants Lawsuits and Complaints
As of June 2025, there are no publicly documented lawsuits against Vacation Ownership Consultants. A thorough search reveals no complaints on BBB, court records, or class actions against them, which is a good sign, especially when compared to other firms that have been involved in numerous lawsuits and injunctions.
Success Rate & Timeline
Based on customer reviews, the firm has achieved a high success rate, with the majority of clients being satisfied.
As for the timeline, the VOC does not mention or guarantee an exact timeline. However, many reviewers reported their cases taking between 12 and 18 months. Some mentioned that the process took time, ranging from several months to even five years, but still appreciated the firm for staying in touch and responding to them quickly.
Key Points to Consider Before Hiring an Exit Firm
When considering a timeshare exit firm, carefully analyze several key factors. It greatly helps you to know whether the firm is a right fit and avoids exit firm scams.
Below are a few key points you must consider
- Work with a firm that is BBB-accredited and holds a good rating.
- Verify customer reviews, ratings, and complaints on various platforms
- Avoid firms that ask you for upfront fees, as this is a common sign of a scam.
- Consider firms that offer third-party escrow services.
- Get everything in writing. If the company avoids or denies, walk away.
Conclusion:
Vacation Ownership Consultants (VOC) is one of the more credible names in the timeshare exit industry. With a BBB accreditation, an A+ rating, positive customer reviews, and no public lawsuits, it offers reassurance to many owners. However, a few rapes remain such as, their website lacks direct mention of escrow, pricing detail, and timelines.
If you’re considering VOC, ensure that you confirm the escrow details and clarify everything in writing. Or better yet, let Timeshare Cancellation Companies handle it. connect you with an exit firm that guarantees full escrow protection, with no upfront costs, and helps you avoid exit scams.
FAQs
Q1: How long does Vacation Ownership Consultants take to cancel a timeshare?
Most VOC clients report a timeline of 12 to 18 months. Timeline varies depending on the resort, ownership type, and case complexity.
Q2: Do Vacation Ownership Consultants use escrow to protect payments?
No, Vacation Ownership Consultants does not offer escrow services. However, various third-party articles mention they do offer escrow, but this information is not directly mentioned on the company’s official site.
Q3: Is Vacation Ownership Consultants BBB accredited?
Yes, Vacation Ownership Consultants is a BBB-accredited business and holds an A+ rating.
