Timeshare Help Source, also operating under the alternate name Consumer Law Protection, was a timeshare exit company based in Colorado Springs. It was established in 2018 and was led by Charles Hearn. The firm positioned itself as a solution for timeshare owners seeking relief from unwanted contracts and rising maintenance fees.
The company offered timeshare cancellation and resale services, helping owners negotiate the best possible terms. However, by late 2023, the Better Business Bureau (BBB) marked them as “out of business.”
If you’ve ever thought about hiring Timeshare Help Source, or if they become active again in the future, this article is a must-read. It includes detailed information about the company’s history, services, cost, timeline, and more. Furthermore, it also provides insights about what to look for in exit companies.
Understanding everything will help you make a better decision and avoid potential pitfalls.
Timeshare Help Source Was Legitimate?
To determine whether the company is legitimate, it is necessary to examine its operations, reputation, and practices closely.
At first glance, it appeared to be a formal business providing timeshare cancellation services. However, deeper research raises concerns about its legitimacy.
Lack of Better Business Bureau (BBB) Accreditation: Timeshare Help Source was not accredited by the BBB. Accreditation signals that businesses meet strict standards for transparency, honesty, and customer service. Their lack of accreditation means they were not vetted for reliability and trustworthiness.
Closed Business: In November 2023, the business closed its operation. The BBB lists the firm as “Out of Business.” The company ceased operations without informing the public or clients.
No Escrow: The company did not offer an escrow payment option. They required clients to pay upfront fees. In the timeshare cancellation services industry, reliable companies offer escrow accounts to hold clients’ funds until a successful timeshare exit is done.
While Timeshare Help Source operated as a formal business entity, its sudden closure, lack of escrow, business practices such as upfront payments, and lack of transparency raise doubts about its legitimacy.
How Timeshare Cancellation Companies Help You?
Since Timeshare Help Source is now closed, you need to find another timeshare exit firm to help you exit from the contract.
Don’t worry; you don’t have to spend hours researching another firm. We’ve already done it for you.
Timeshare Cancellation Companies offer you personalized case assessments. Our team first understands your specific timeshare situation and connects you with trusted, escrow-backed exit firms.
Here’s what you can expect from us:
- We offer a personalized strategy tailored to your unique situation.
- We only partner you with escrow-baked exit firms. So that you don’t have to pay upfront.
- You can prevent scams as our network includes only pre-screened, reliable firms with a proven track record.
- From start to finish, our team will guide you and answer all your questions along the way.
Do you want to avoid paying risky upfront fees? Contact us today
Pros and Cons of Timeshare Help Source
Have a look at a few pros and cons of Timeshare Help Source
| Pros | Cons |
| Timeshare Cancellation: The company was dedicated to helping timeshare owners escape unwanted contracts. The company not only focused on exits but also on resales, helping to relieve clients of maintenance fees and restrictive agreements. | Lack of BBB Accreditation: Timeshare Help Source was not accredited by the BBB. The BBB accreditation helps assess the company’s reliability. Without this, it’s unclear whether the firm met the BBB standards for transparency and customer service. |
| Expertise in the Business: Timeshare Help Source claimed experience in the timeshare exit industry and was familiar with the complexities of the timeshare cancellation. For those dealing with legal issues and aggressive resort tactics, the firm increased its confidence that they were working with a knowledgeable team. | No Escrow Account: Timeshare Help Source did not use escrow accounts for payment. Escrow is a crucial element in the timeshare exit industry, as it protects the money until the cancellation is successful. |
| Free Consultation: Timeshare Help Source offered a free initial consultation. It allows timeshare owners to discuss their contract, understand the company’s services, pricing structure, and other details before making a commitment. Focused on Timeshare Exit Services. | Upfront Payment: Instead of offering escrow, Timeshare Help Source required clients to pay upfront payments. This increased financial risk for customers without any guarantee of results. |
Services Offered By Timeshare Help Source
The Timeshare Help Source offers the following two primary services.
Timeshare Cancellation: The primary service offered by Timeshare Help Source was timeshare cancellation. The company helped many clients in exiting their timeshare contracts. This service involved contract review and negotiation directly with the resort or developers on the client’s behalf, helping them release themselves from their contractual obligations. The company acts as an intermediary, assisting individuals to avoid penalties, legal issues, ongoing maintenance fees, and special assessments.
Timeshare Resale: In addition to timeshare cancellations, Timeshare Help Source also offered timeshare owners to resell their timeshare properties. The company lists and markets its timeshares on various marketplaces, assisting potential buyers in purchasing them and helping owners sell their timeshares.
Timeshare Help Source Pricing and Cost
There is a lack of transparency about the company’s pricing structure. The company did not display its fees. Instead, clients booked consultations to get a personalized quote.
This is a common issue in the timeshare exit industry because prices vary on a case-by-case basis. Although the firm did not disclose exact costs, the average exit services charges usually range between $3,000 to $10,000.
Based on some reviews, many customers had paid between $6,000 and $ 22,000 for timeshare cancellation services.
Unfortunately, many customers mentioned paying high upfront fees and receiving no follow-up.
Note: Since the company did not offer escrow services, these upfront payments were risky.
Timeshare Help Source Reviews
Here is a summary of customer feedback and information gathered from their official website, BBB profile, and other online sources.
| Company Name | Timeshare Help Source |
| Headquarter | Colorado, Springs |
| Years in Business | 5 |
| BBB Accredited | Not Accredited |
| BBB Rating | Not rated due to being out of business |
| BBB Complaints | 116 |
| Closed Complaints | 6 |
| Pricing Info | Not Available |
| Pricing Model | Not Disclosed |
| Money-Back Guarantee | No |
Timeshare Help Source BBB Reviews
At BBB, the firm has received a rating of 1.2 out of 5 stars. Many clients reported paying high upfront fees but didn’t get results. A few mentioned a lack of communication after making payments. The firm stopped answering calls and emails, and they felt disconnected entirely.
Some clients stated that they were pressured into taking out loans or credit cards to afford the company’s services, and many reported issues with refunds.
Timeshare Help Source Yelp Reviews
On Yelp, it has received a 1.5/5 star rating. Many clients shared negative experiences, describing the firm as a scam. The firm charged a high upfront but failed to fulfill its promises.
Timeshare Help Source Lawsuit and Complaints
The Alaska Attorney General sued Timeshare Help Source, alleging that the firm was engaged in deceptive sales practices. According to the lawsuit, the company was running a deceptive timeshare exit scheme, targeting elderly consumers by using scare tactics and convincing them to pay thousands of dollars upfront with fake promises.
Regarding complaints, a large number of issues are listed on the BBB, primarily related to service failures, inadequate communication, and high upfront fees. Most customers have complained about delays, refund issues, and a lack of response from the company.
Some customers even faced foreclosure notices from their resorts because the company advised them to stop paying maintenance fees.
How to Protect Yourself From Exit Company Scams
Here are a few things you must look for in exit firms to protect yourself from scams.
Escrow Payment: Look for firms that use an escrow option, as this allows you to pay only after the service is completed.
Transparency: Reliable firms will clearly and transparently explain your options and provide information on pricing, process, and timeline.
Accreditation: Check whether the firm is accredited by the Better Business Bureau (BBB).
Reviews: Look for reviews, ratings, and complaints on independent third-party sites rather than relying solely on testimonials listed on the company’s website.
Bold Statements: Avoid firms that make statements like “We guarantee fast sales” and “We already have a buyer waiting for your timeshare.”
Pressure Tactics: Avoid firms that pressure you into making a quick decision.
Conclusion
Timeshare Help Source has gained a reputation for offering timeshare exit services; however, a large number of listed complaints, a lack of BBB accreditation, lawsuits, and poor customer reviews raise serious questions about its credibility.
Moreover, the company has charged thousands of dollars upfront to too many clients and delivered nothing. Unfortunately, the company is now permanently closed, so if you’re looking for a timeshare exit, you’ll need to explore other firms.
Before you move to another firm, ask yourself, “Are you ready to risk thousands of dollars upfront with no guarantee of success?
The wrong exit company could cost you more than your timeshare ever did.
But Timeshare Cancellation Companies are here to help. Our expert team will connect you with verified escrow-based exit firms that don’t charge upfront fees; instead, they offer escrow to ensure your money stays safe until your timeshare is legally canceled.
FAQs
Q1: How much does Timeshare Help Source charge for timeshare cancellation?
The company does not disclose its pricing. However, the price may vary depending on the complexity of the case. Their past clients have mentioned paying a high upfront fee; however, many have reported paying between $6,000 and $22,000 for our services.
Q2: Does Timeshare Help Source offer escrow?
No, it does not offer an escrow payment option. Instead, they charged upfront fees.
Q3: Is Timeshare Help Source BBB accredited?
No, the firm was never BBB-accredited, and currently it is not rated due to business closure.
